Cancellation & Refund Policy

1 Cancellation Policy

Cancellation charges are determined based on the date your cancellation request is received in relation to your scheduled check-in date.

• Within 21 Days of Arrival: No cancellation is permitted. A 100% retention charge will apply for the booked stay, and no refund will be issued.
• Between 21 and 45 Days of Arrival: A 50% retention charge will apply. The remaining 50% of the booking amount will be refunded.
• More than 45 Days Before Arrival: No retention charges will apply, and you will be eligible for a 100% refund of the booking amount, subject to the applicable cancellation process.

2 Refund Processing Protocol

• Processing Window: Once your written request is received and verified, valid refunds will be processed back to your original source gateway payment within 7-10 business days.
• Non-Refundable Surcharges: Independent service fees, processing channel surcharges, or specific localized government transactional taxes assessed during registration are explicitly non-refundable.
• Force Majeure Conditions: In unforeseen situations beyond administrative control (such as systemic pandemics, severe natural anomalies, or structural transport shutdowns), standard policies may be dynamically modified to align with hotel parent rules.